MTB bearings is a worldwide, one-stop bearing sales company. We specializes in the operation and service of the famous bearings - SKF, FAG, TIMKEN, NSK, NTN, KOYO, IKO, INA and HIWIN. Not only with the long history and experience in high quality bearings and with a skilled professional engineer team. Excellent sales staff to provide customers with professional technical consulting. High quality products and excellent after-sales service.more...
Thank you for choosing our products. To ensure quality control and customer satisfaction, we have established the following policy regarding the return and exchange of bearing products:
Quality Issues: For manufacturing defects (e.g., abnormal noise, dimensional deviations), applications for full refund or exchange must be made within 15 days of receipt.
No-Reason Returns: For non-quality issues, returns are accepted within 7 days of receipt, provided the product remains in resalable condition.
Bearings are high-precision components. To be eligible for a return, the following criteria must be met:
Original Packaging: The original factory packaging (box, anti-rust paper, sealed plastic bag) must be intact and unopened.
Uninstalled: The bearing must show no signs of installation, hammering, or test-running.
Perfect Condition: The product surface must be free of rust, contamination, or extra grease. All accessories (certificates, manuals) must be included.
Products with rust or moisture damage due to improper storage by the customer.
Products where the factory-sealed plastic bag or protective wrap has been opened.
Custom-made or non-standard bearings.
Requests made after the expiration of the specified warranty/return period.
Defective or Incorrect Items: Shipping costs (both ways) will be covered by our company.
Personal Reasons (Wrong model/Excess stock): Shipping costs (both ways) are the responsibility of the buyer. The buyer must ensure secure packaging to prevent transit damage.
Application: Contact our sales representative with your Order ID and photos of the product.
Review: We will review your request within 24 hours and provide a return address.
Inspection: Upon arrival, our technicians will inspect the product for quality and condition.
Resolution: Once approved, refunds or exchanges will be processed within 2 business days.
Note: Please include a note inside the return package with your Order Number and Contact Information to expedite the process.
Product Categories